Refund policy

Return window
We accept returns within 14 days of delivery.

Eligibility for returns
To be eligible for a return, your item must be new, unopened, unused, and in its original packaging.

We accept returns for both defective and non-defective products, provided that the return meets the conditions above.

How to start a return
To request a return, please contact us at support@luminouswand.com within 14 days of receiving your order.

If your return is approved, we will provide instructions on how and where to send your package. Items returned without prior authorization will not be accepted.

Return shipping
For U.S. domestic orders, a return shipping label may be provided where applicable.

For international orders, customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect.

Damaged, defective, or incorrect items
If your item arrives defective, damaged, or incorrect, please contact us immediately at support@luminouswand.com so we can evaluate the issue and make it right.

Exchanges
We also accept exchanges.

Restocking fees
We do not charge restocking fees.

Refunds
Once your return is received and inspected, we will notify you of the refund status.

If approved, your refund will be issued to your original payment method within 14 days after the returned item has been received and processed. Please note that your bank or card issuer may require additional time to post the refund to your account.